The Coffee Bean & Tea Leaf Reviews

Fraud. I could not redeem the gift card online that I received for my birthday. There is no one to answer the phones and no one replies to support requests. They have literally stolen the money of myself and family member who bought the gift card. It has all the hallmarks of a scam. This company is a fraud. Steer clear.

Way better experience than other coffee shop. Just add more variety on the food part(cakes,bisquits) to make it a go-to shop on any crave time. Also, they should have more outlets available on other places. Great job in total. Keep it up! :)

This review is for coffeebean.com web store. I purchased around 7 pounds of whole coffee bean from the webstore over thanksgiving, including the expensive Jamaica blue mountain which costs 25 dollars for a half pound(I wrote a review on the JBM on Coffebean.com but was blocked by the company and never posted). I received the beans around December 7th. I drink coffee like water and I don't really pay much attention on how it tastes unless it tastes super bad. After drinking these beans for a couple of days, I felt strange that my coffee tasted plain and watery. I use a super automatic machine so it could not be a brewing problem. I also realized my kitchen no longer has that "coffee aroma" when I brew, and I am surprised how good my lobby smelled downstairs when I walk past that coffee vending machine even with my mask on. Then I realized all the beans I received are roasted between April and June, therefore the freshest Beans I got was Roasted almost half a year ago! I understand due to the sale I shouldn't be asking for the beans to be roasted someday, but half a year go??? This is not acceptable, especially I am ordering directly from the company website, not purchasing from a supermarket or amazon where they might have beans sitting on the shelves for a while. I could only wonder does "The Coffee Bean & Tea Leaf" roast their own beans on a regular basis or does the company just purchase their inventory twice a year. Will Never Purchase from them again.

Absolute WORST -- W O R S T -- online retail vendor we have EVER dealt with. The website is a joke. Oftentimes the available inventory is "sold out". There is ZERO customer service. No phone #. Only email, & who knows how long you will wait for that response. They discontinued the "chat" option because it was so poorly handled that even they just gave up on it. Great capsule product, but we gave up for no other reason that HORRENDOUS customer service "trying" to be an online customer.

I'm not surprised at all that they're closing many of their stores permanently, not only due to their being bought out by Jollibee Foods, but they've been grossly mismanaged for years, allowing homeless persons to bath in their restrooms and never implementing any safeguards for paying customers. Their coffee is far superior than Starbucks and it's a sad shame they've fallen by the wayside because of glaringly inept management running the business into the ground.

The best Chai teas on the planet

They definitely have way better coffee than the other brand. Iced Americano is my daily necessity and they can provide me the strongest coffee for a commercial coffee shop. I do not need to add extra shots of espresso because every drop of their coffee is excellent. For me, their regular coffee is equal to the other brand's Americano plus two additional shots of espresso. It keeps me awake and sane the whole day so it makes me come back to them as often as possible.

A more relax, earth tone environment compare to Starbucks (dark and crowded like 16 century bar) with less "meeting" or "group discussion" people around you. more sitting area with more (social) distance without seeing each other's screen.
Good beverage, of course, especially on their double shot espresso and their smoothie (two that I enjoy)